Technical Support Specialist

Posted 4 months ago

CurveBeam AI, LLC is currently looking for a Technical Support Specialist for its medical imaging devices.  Our customer support is key to who we are at CurveBeam AI – we need someone that is able to put the customer first and respond promptly and politely to all customer issues.  In this role you would be expected to provide superior first level phone and email support to our customers.  Able to troubleshoot both software and hardware issues remotely for our entire line of medical devices.  Assist customers with using their device and helping to train them on the use of the software.  Open support tickets that are clear and concise for each issue.  Perform remote software upgrades.  Assist field service people while they are on-site.  Ability to travel to customers as needed for on-site support (5-10% of the time, typically within 3 hours drive).  As part of a small company, be willing to work on other tasks as they arise.

Skills Required:

Excellent phone etiquette and people skills

Critical thinking to be able to troubleshoot both hardware and software issues

Able to multitask

Extreme attention to detail


Excellent technical writing skills

Proficient with MS Office applications

Ability to work as part of a team or independently

Excellent organizational skills

Comfortable working in a fast-paced environment

A commitment to high quality

Superior teamworking and critical thinking skills

Bachelor of Science degree in a relevant technical or engineering discipline; or an Associate of Science degree in a relevant technical or engineering discipline and 2+ years of related technical experience.

Job Features

Job CategoryInformation Technology

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